Delete Your Waypoint Account

You can request deletion of your Waypoint account and the personal data associated with it at any time.

Request deletion by email

1. Email support@waypointlanguage.com from the email address associated with your Waypoint account.
2. Use the subject line Waypoint account deletion request.
3. In the message, confirm that you want your Waypoint account and associated personal data deleted.
4. We may ask you to verify that you control the account before processing the request.

If you can no longer access the email address associated with your account, explain that in your request. We will ask for other information to verify account ownership.

We will confirm receipt of your request and complete verified deletion requests within 30 days. If we cannot complete the request, we will explain why.

What we delete

After verification, we delete or de-identify the account information and learner data associated with your account, including:

• Your account profile
• Language preferences and learning goals
• Lesson, vocabulary, grammar, and assessment progress
• Saved content and content-generation preferences
• Notification tokens associated with your account

What may be retained

Some information may be retained when required for legal, security, fraud-prevention, accounting, or dispute-resolution purposes. Data may also remain in encrypted backups for up to 90 days before those backups are overwritten. Aggregated or de-identified information that can no longer identify you may be retained.

Deleting your Waypoint account does not automatically cancel an App Store or Google Play subscription. Cancel any active subscription through the store where you purchased it.

For more information, see our Privacy Policy.

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Last updated: July 23, 2026